Why DolphinCX?
Inspired by the smartest mammal in the sea, and also India's National Aquatic animal, we bring to you DolphinCX!
Delight Customer, Be Productive, Converse Effectively and Derive Insights. DolphinCX ensures that customers feel connected and responded to with simple & secure text, audio and video conversations on all the platforms that you are used to. It brings customers and service providers together with interactions that are more than just calls!
Delight Customer, Be Productive, Converse Effectively and Derive Insights. DolphinCX ensures that customers feel connected and responded to with simple & secure text, audio and video conversations on all the platforms that you are used to. It brings customers and service providers together with interactions that are more than just calls!
Use Cases
Calling from Websites & Apps (Click To Dial)
DolphinCX platform provides calling facility from app to app across web/ios/android apps. These SDKs are lightweight and offer better a/v qualities. Rich SDK documentation supports easy integration.
Calling from Phones
DolphinCX platform supports both PSTN and app-based calls from phones. This unique feature enables customers to adapt to any call type, whether app-to-app, app-to-PSTN, or PSTN-to-app combinations.
WhatsApp Messaging
DolphinCX platform effortlessly deploys WhatsApp for customer engagement while keeping costs low. It supports ChatBot integration to automate customer service and allows for personalized campaigns on WhatsApp.
In-Call Chat
A unique feature of DolphinCX platform that allows initiating chat during a call. This can be used to share documents or additional information seamlessly.
Built-in Conferencing
DolphinCX platform allows a single call to be converted into a conference within the same session. This feature helps agents or customers to add additional calls to the current call.
Fail Over (IP to PSTN and Back)
IP and PSTN intermixing enhances call connectivity irrespective of the network. If an IP call is unreachable, it can automatically switch to a PSTN call and vice versa.
Virtual Agents
DolphinCX platform provides Virtual Agents supported with AI, which can be converted to Human Agents automatically or manually. This ensures customer service continuity and increases agent productivity.
CRM & Ticketing System Integration
DolphinCX platform offers integration support for multiple CRMs and ticketing systems. The built-in CRM integration brings more context to customer support.
Video Enabled
DolphinCX platform offers Video-enabled call which enable agents to diagnose and resolve customer issues quickly. By seeing the problem firsthand through video, agents can provide accurate and efficient solutions, minimizing misunderstandings and potential delays.
All the features you and your team needs !
Call Features
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Inbound & Outbound Calls
DolphinCX allows both Incound mostly Customer-Initiated Calls and Outbound mostly Agents initiated calls are made for various purposes, including sales, telemarketing, surveys, promotions, or updates.
Video Calls
DolphinCX allows initiating video calls and also during normal calls, converting to video calls.
Video Calls also comes with features like screen-sharing, file sharing features.
Customers often take up a lot of time explaining their problems to the support agent, especially if it is a technical issue.
Video calls and screen sharing will make sure customer service with much smoother way.
Call Transfer, Barging & Monitoring
Call Barging ensures that your customer is the top priority and receives efficient service.
Call Tranfer to another member of the team for quick response, Call Monitoring to support settings to help decrease overall agent training time and deliver a high-quality,
consistent support experience.
Call Recording
Call recordings serve as a valuable tool for monitoring and evaluating the quality of customer interactions. They can be used for training purposes to identify areas for improvement and ensure compliance with company standards.
Failover from Data Calls to PSTN Calls
Public broadcasts? Training sessions? Education lectures? Large
scale events require large scale meeting platforms, and
DolphinCX has you covered with conference rooms that can
accommodate a large number of users!
Abandoned Calls, Escalation Calls, Callback List
DolphinCX provides the list of Abondoned, Escalation and Callback List using which customer dissatisfaction can be measured.
This will ensure unattended, incompleted calls are attended by the team.
Calling Hierarchy
As customer service demands rise, the right call center organizational structure becomes a linchpin for success.
DolphinCX provides the Calling Hierarchy feature to ensure customer call gets attended through hierarchy.
Chat Features
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AI Features
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Reports
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CC Features
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Solutions
Healthcare
DolphinCX enables healthcare organizations to connect callers with professionals who have real-time access to their medical history, ensuring personalized, informed, and efficient care. This seamless integration enhances patient interactions, leading to improved outcomes and higher satisfaction in today’s fast-paced healthcare environment.
E-commerce
Our Integrated Support Solution enables e-commerce support teams to quickly resolve customer issues through a seamless platform that supports audio, text, and video calls. This flexibility ensures fast, efficient resolutions for damaged product reports, improving customer satisfaction and loyalty.
Sales
DolphinCX allows healthcare organizations to connect callers with professionals who have instant access to their medical history, ensuring personalized, informed, and efficient care. This seamless integration enhances patient interactions, leading to better outcomes and greater satisfaction in today’s fast-paced healthcare environment.
Education
Our solution revolutionizes school communication by offering a seamless platform for parents to effortlessly connect with educational institutions. This enhances engagement and keeps parents informed about their child’s education. By reducing friction and improving experiences, the solution also helps drive better outcomes in education and sales.
HR & Recruitment
Simplify Employee-HR Interactions Efficient communication between employees and HR Business Partners (HRBPs) is essential for a smooth workplace experience. Our HR Helpdesk solution is designed to make it easy for employees to reach out to HR, facilitating seamless recruitment processes, unified communication, and integrated HR management.
Customer Support
DolphinCX empowers support teams with real-time caller history, sentiment analysis, and omni-channel communication. Agents deliver personalized, empathetic service, improving customer satisfaction. Streamline operations, enhance decision-making, and equip your team with the tools needed for efficient, high-quality support, setting a new standard with DolphinCX.
Multiple Devices? Worry Not!
DolphinCX is present on every platform you and your team are on, so that collaboration never stops! Web Browser,
Windows, Linux, Mac or Mobile, bring it on!
Windows, Linux, Mac or Mobile, bring it on!
